Observation As used in CMMI appraisal materials, a written record that represents the appraisal team members. understanding of information either seen or heard during the appraisal data collection activities. The written record may take the form of a statement or may take alternative forms as long as the information content is preserved.
Institutionalization The ingrained way of doing business that an organization follows routinely as part of its corporate culture.
Customer A customer is the individual, project, organization, group, and so forth that is responsible for accepting the product or for authorizing payment. The customer is external to the project but not necessarily external to the organization. The term customer also serves as a variable when we discuss requirements gathering or elicitation.
Capability Level Profile In the continuous representation, a list of process areas and their corresponding capability levels. The profile may be an achievement profile when it represents the organization’s progress for each process area while advancing through the capability levels. Or, the profile may be a target profile when it represents an objective for process…
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Alternative Practice A practice that is a substitute for one or more generic or specific practices contained in CMMI models that achieves an equivalent effect toward satisfying the generic or specific goal associated with model practices. Alternative practices are not necessarily one-for-one replacements for the generic or specific practices.
Ability to Perform A common feature of CMMI model process areas with a staged representation that groups the generic practices related to ensuring that the project and/or organization has the resources it needs.
